Mastering Knowledge Management Using Microsoft Technologies: Secrets to Leveraging Microsoft 365 and Becoming a Knowledge Management Guru

For companies and individuals already using Microsoft 365 and other Microsoft technologies, this book is designed to reveal how to fully utilize these platforms for effective Knowledge Management without needing to rely on additional third-party tools. It addresses a common issue where organizations find themselves with overlapping technology capabilities for managing knowledge. This situation arises because many companies are not fully aware of the capabilities they already possess within their existing Microsoft tools. Knowledge management firms capitalize on this gap by offering white-labeled, branded applications with user-friendly interfaces, selling them to companies that could achieve the same results with what they already own, if only they knew how to use them properly. By mastering the use of Microsoft technologies for Knowledge Management, organizations can save significant amounts of money that would otherwise be spent on unnecessary external solutions.

Whether your objective is to optimize Knowledge Management processes or align these tools with your organization’s business processes, this book is designed to serve as a valuable resource, offering practical guidance and strategies to empower your endeavors. By the end of this book, readers will be equipped with the knowledge and skills necessary to make informed decisions regarding the utilization of Microsoft technologies for Knowledge Management and organizational design.

What You Will Learn

• The components of a Microsoft Knowledge Base
• How PowerPlatfom can support Knowledge Management activities
• How Microsoft tools fit into the Knowledge Management Landscape
• How to integrate AI using Microsoft Co-Pilot

Tori Reddy Dodla, Ph.D., a distinguished professional with the title of Knowledge Collaborative Engineer Principal, brings a wealth of expertise and academic rigor to knowledge management. Holding a Ph.D. in Technology, Dr. Dodla has dedicated her career to unraveling the complexities of knowledge management systems. Her research, centered on navigating the risks, rewards, and implementation challenges of knowledge management including Microsoft products has not only advanced the theoretical underpinnings of the field but has also contributed practical insights that have guided organizations toward more effective knowledge strategies.