Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer Voice
by: Welly Lee ,James Phillips (Foreword),Ray Smith (Foreword)
Publisher Finelybook 出版社： Packt Publishing (14 Jun. 2021)
Language 语言： English
pages 页数： 336 pages
ISBN-10 书号： 1801070172
ISBN-13 书号： 9781801070171
Explore step-by: -step instructions to integrate surveys with Microsoft 365 apps
Automate surveys and follow-up actions from survey results using Microsoft Forms
Create custom report dashboards and explore advanced analytics for managing insights
Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers,helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions.
This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You’ll start by: exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You’ll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book,you’ll also find sample questions and step-by: -step instructions for integrating the survey with related technology such as Microsoft Teams,Power Automate,and Power BI for an end-to-end scenario.
by: the end of this Microsoft book,you’ll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice,allowing you to listen to customers or employees,interpret their feedback,take timely follow-up action,and monitor results.
What you will learn
Get up and running with Microsoft Forms and Dynamics 365 Customer Voice services
Explore common feedback scenarios and survey best practices
Understand how to administer Microsoft Forms and Dynamics 365 Customer Voice
Use Microsoft Forms or Dynamics 365 Customer Voice to monitor your survey results
Set up the Microsoft Forms app for Teams for conducting live polls
Automate feedback collection and follow-up actions