Mastering Microsoft Dynamics CRM 2016: An advanced guide for effective Dynamics CRM customization and development

Mastering Microsoft Dynamics CRM 2016: An advanced guide for effective Dynamics CRM customization and development

Author: Deepesh Somani

ISBN-10 书号: 1786466619
ISBN-13 书号: 9781786466617
Release Finelybook 出版日期: 2017-11-28
pages 页数: 402

$49.99


Book Description to Finelybook sorting

Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.
The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. You will learn to create Word and Excel templates, using CRM data that will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM as an XRM Framework, gain a deep understanding about client-side scripting in Dynamics CRM, and learn creating client-side applications using JavaScript and Web API. We then introduce visual control frameworks for Dynamics CRM 2016 mobile and tablet applications. Business Process Flows, Business Rules, and their enhancements are introduced. By the end of this book, you will have mastered utilizing Dynamics CRM 2016 features through real-world scenarios.
Contents
1: HISTORY OF DYNAMICS CRM
2: WORKING WITH SALES
3: WORKING WITH SERVICES
4: WORKING WITH MARKETING
5: WORKING WITH THE XRM FRAMEWORK
6: ANALYTICS WITH CRM
7: WORKFLOW DEVELOPMENT WITH DYNAMICS CRM
8: CLIENT-SIDE SCRIPTING
9: ENHANCEMENTS FOR MOBILE
10: PLUGIN DEVELOPMENT WITH DYNAMICS CRM
11: BUSINESS PROCESS FLOWS AND BUSINESS RULES
12: NEW FEATURES IN CRM 2016
What You Will Learn
Learn to manage the sales, service, and marketing divisions of any organization using entities and other Dynamics CRM 2016 customizations
Learn about the XRM framework of Dynamics CRM 2016 and leverage its features
Provide an enhanced mobile and tablet experience using the latest features of Dynamics CRM
Get an enhanced Dynamics CRM analytics experience with Word and Excel templates
Develop client-side applications using JavaScript and Web API
How to develop plugins and workflows using Dynamics CRM 2016
Solution framework improvements, new field types, and Relevant Search in Dynamics CRM 2016
Authors
Deepesh Somani
Deepesh Somani is a Microsoft Dynamics CRM solutions architect at Dynamisity and a corporate trainer. He is a Microsoft MVP awardee and has been an active contributor to the global technical community. He’s authored Mastering Dynamics CRM 2016 for Packt. His blog has had over 280,000 hits and has 500 followers. He’s developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He’s experienced in working in different domains, such as banking, telecommunication, and retail, with teams from different countries and multinational companies.

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Mastering Microsoft Dynamics CRM 2016

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