finelybook
JIRA 7 Administration Cookbook Second Edition
by Patrick Li
B01BI0CXYQ
Key Features
Make JIRA adapt to your organization and process flow
Gather and display the right information from users with customized forms and layouts
Extend the capabilities of JIRA with add-ons,scripts,and integrations with other popular applications and cloud platforms
Use JIRA Service Desk as a customer service support portal
Book Description
JIRA 7 Administration Cookbook,Second Edition covers all the new major features that provide better prioritizing capabilities,enhanced visibility,and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs,starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens,and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities,including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators,such as running scripts to automate tasks,getting easy access to logs,and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk,which will enable you to set up and customize your own support portal,work with internal teams to solve problems,and achieve optimized services with SLA.
What you will learn
Customize basic settings for your projects,such as screens and fields
Create and customize workflows to suit your business process needs
Make workflows more effective and efficient
Manage users and groups inside JIRA and manage advanced login options
Secure your JIRA instance using effective practices
Perform e-mail functionalities with JIRA
Extend JIRA to integrate with other products and services
About the Author
Patrick Li is the co-founder and CTO of AppFusions. AppFusions is an expert in developing and packaging integrated solutions for many enterprise applications and platforms,including IBM Connections,Jive,Atlassian,Google Apps,Box,Dropbox,and more.
Being an expert with Atlassian products,he started working with JIRA right out of college and has been involved in the Atlassian ecosystem for over ten years. With AppFusions,Patrick has developed products and solutions on top of the Atlassian platform,which includes JIRA,Confluence,and more. He also provides expert consulting services,helping,advising,and guiding companies with best practices on using JIRA. Patrick is one of the top contributors to the Atlassian community,providing answers and advice on forums such as Atlassian Answers and Quora.
He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing the existing deployments for clients across verticals such as healthcare,software engineering,financial services,and government agencies.
You can reach Patrick on Quora at https://www.quora.com/profile/Patrick-Li-4
Contents
JIRA Server Administration
Customizing JIRA for Your Projects
JIRA Workflows
User Management
JIRA Security
E-mails and Notifications
Integrations with JIRA
JIRA Troubleshooting
JIRA Service Desk
主要特征
使JIRA适应您的组织和流程
收集并显示具有自定义表单和布局的用户的正确信息
通过附加组件，脚本和与其他流行应用程序和云平台的集成来扩展JIRA的功能
使用JIRA服务台作为客户服务支持门户
图书说明
JIRA 7管理食谱第二版涵盖了所有新的主要功能，提供更好的优先级功能，增强的可见性，以及定制JIRA应用程序以满足您的需求的能力。我们首先升级您现有的JIRA实例，并通过在服务器级别执行的任务来更好地维护它。然后，我们深入调整JIRA对您组织的需求，首先从设置自定义表单的视觉元素开始，以自定义字段和屏幕捕获重要数据，并通过定义字段行为来确保数据的完整性。您将了解JIRA的电子邮件功能，包括管理传出的电子邮件规则和处理传入的电子邮件，以便自动创建问题。本书包含提示和技巧，这将使您作为管理员更容易，例如运行脚本来自动执行任务，轻松访问日志，以及使用工具来解决问题。本书总结了一个关于JIRA服务台的章节，该章节将使您能够设置和自定义您自己的支持门户，与内部团队合作解决问题，并通过SLA实现优化服务。
你会学到什么
自定义项目的基本设置，如屏幕和字段
创建和自定义工作流以满足业务流程需求
使工作流更加有效和高效
管理JIRA内的用户和组，并管理高级登录选项
使用有效的做法保护您的JIRA实例
使用JIRA执行电子邮件功能
扩展JIRA与其他产品和服务集成
关于作者
Patrick Li是AppFusions的联合创始人兼CTO。 AppFusions是为许多企业应用程序和平台开发和封装集成解决方案的专家，包括IBM Connections，Jive，Atlassian，Google Apps，Box，Dropbox等。
作为Atlassian产品的专家，他开始在大学毕业后与JIRA合作，已经参与了Atlassian生态系统十多年。通过AppFusions，Patrick已经在Atlassian平台上开发了产品和解决方案，其中包括JIRA，Confluence等。他还提供专家咨询服务，帮助，咨询和指导公司使用JIRA的最佳做法。帕特里克是Atlassian社区的最大贡献者之一，在Atlassian Answers和Quora等论坛提供答案和建议。
他在设计和部署Atlassian解决方案方面拥有丰富的经验，并为客户在医疗，软件工程，金融服务和政府机构等垂直领域定制现有部署。
您可以通过https://www.quora.com/profile/Patrick-Li-4与Quora联系
目录
JIRA服务器管理
为您的项目定制JIRA
JIRA工作流程
用户管理
JIRA安全
电子邮件和通知
与JIRA集成
JIRA疑难解答
JIRA服务台
pages 页数: 264 pages
Publisher Finelybook 出版社: Packt Publishing; 2nd Revised edition edition (26 May 2016)
Language 语言: English
ISBN-10 书号: 1785888447
ISBN-13 书号: 9781785888441
