Voicebot and Chatbot Design: Flexible conversational interfaces with Amazon Alexa,Google Home,and Facebook Messenger
Authors: Rachel Batish
ISBN-10: 1789139627
ISBN-13: 9781789139624
Released: 2018-09-29
Print Length 页数: 296 pages
Book Description
We are entering the age of conversational interfaces,where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world?
In this book,Rachel Batish introduces us to the world of conversational applications,bots and AI. You’ll discover how – with little technical knowledge – you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms,including Amazon Alexa,Google Home,and Facebook Messenger.
You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans,using techniques such as persona shaping,and tone analysis.
For successful bots in the real world,you’ll explore important use-cases and examples where humans interact with bots. With examples across finance,travel,and e-commerce,you’ll see how you can create successful conversational UIs in any sector.
Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies,and how the future might unfold. Join in right now and start building successful,high impact bots!
Contents
1: CONVERSATIONAL UI IS OUR FUTURE
2: HOW NOT TO BUILD YOUR NEXT CHAT AND VOICEBOTS
3: BUILDING A KILLER CONVERSATIONAL APP
4: DESIGNING FOR AMAZON ALEXA AND GOOGLE HOME
5: DESIGNING A FACEBOOK MESSENGER CHATBOT
6: CONTEXTUAL DESIGN – CAN WE MAKE A BOT FEEL MORE HUMAN?
7: BUILDING PERSONALITIES – YOUR BOT CAN BE A BETTER HUMAN
8: A VIEW INTO VERTICAL-SPECIFIC BOTS – FINANCIAL INSTITUTIONS
9: TRAVEL AND E-COMMERCE BOTS – USE CASES AND IMPLEMENTATION
10: CONVERSATIONAL DESIGN PROJECT – A STEP-BY-STEP GUIDE
11: SUMMARY
What You Will Learn
Build your own AI voicebots and chatbots
Use familiar appliances like Alexa,Google Home,and Facebook Messenger
Master the elements of conversational user interfaces
Key design techniques to make your bots successful
Use tone analysis to deepen UI conversation for humans
Create voicebots and UIs designed for real-world situations
Insightful case studies in finance,travel,and e-commerce
Cutting-edge technology and insight into the future of AI bots
Authors
Rachel Batish
Rachel Batish is the co-founder and CRO of Conversation.one,the build-once deploy-everywhere platform for conversational apps,which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company’s sales and marketing strategies,and is actively involved in the product’s roadmap and in the growing voice community.
Prior to founding Conversation.one,Rachel founded Zuznow,an AI platform for building mobile apps,and led the company from $0 to $1 M in revenue.
Rachel has a BA in political science and an MA in international relations.
