Dr. Mark Ciampa is a professor of analytics and information systems and the program director of the graduate Cybersecurity Data Analytics program in the Gordon Ford College of Business at Western Kentucky University in Bowling Green, Kentucky. Prior to this, he was an associate professor and served as Director of Academic Computing at Volunteer State Community College in Gallatin, Tennessee for 20 years. Mark has worked in the IT industry as a computer consultant for businesses, government agencies and educational institutions. He has published over 25 articles in peer-reviewed journals and books. He is also the author of over 30 technology textbooks from Cengage, including “Security+ Guide to Network Security Fundamentals,” 8e, “CompTIA CySA+ Guide to Cybersecurity Analyst,” 3e, “CWNA Guide to Wireless LANs,” 3e, “Guide to Wireless Communications,” “Security Awareness: Applying Practical Cybersecurity In Your World,” 6e and “Networking BASICS.” Dr. Ciampa holds a PhD in technology management with a specialization in digital communication systems from Indiana State University and has certifications in security and healthcare.

Steven M. Freund serves as a lead instructor of various Microsoft Office, computer concepts, programming and internet technology courses throughout Central Florida. An integral author for the successful Shelly Cashman Series since 2001, he has presented at the annual customer conference, the Shelly Cashman Series Institute and other customer events. Freund has co-authored multiple editions of DISCOVERING COMPUTERS, MOZILLA FIREFOX, WINDOWS INTERNET EXPLORER, WINDOWS OFFICE and DREAMWEAVER books. In addition, he has written numerous successful instructor supplements. He attended the University of Central Florida.

Lisa Ruffolo has served as a technical writer and editor for more than 30 years. She is pursuing an emphasis in operating systems and digital literacy. She has edited top-selling books in the fields of introduction to computing, Microsoft Office, PC repair and computer programming. Table of Contents