ServiceNow for IT Service Management: Manage, Transform, and Deliver IT Operations and Services with Incident, Problem and Change Management Using ServiceNow and ITSM Framework (English Edition)
Author: Mohammad Khaleelullah Khan (Author)
Publisher finelybook 出版社: Orange Education Pvt Ltd
Publication Date 出版日期: 2025-09-15
Language 语言: English
Print length 页数: 249 pages
ISBN-10: 9349888548
ISBN-13: 9789349888548
Book Description
Master IT Service Management with Real-World ServiceNow Expertise.
Book Description
ServiceNow has become the cornerstone of modern IT Service Management (ITSM), helping organizations streamline workflows, improve service delivery, and achieve operational excellence. ServiceNow for IT Service Management is your practical guide to mastering ITSM concepts, and leveraging ServiceNow, whether you are starting your IT career or enhancing expertise.
Beginning with the fundamentals, the book explains ITSM principles, frameworks, and their relevance to today’s enterprises in simple, practical terms. You will then explore the ServiceNow platform, its evolution, modules, and role in transforming IT operations. From there, the book takes a hands-on approach, guiding you through Service Desk operations, Service Catalogues, and Request Fulfilment, before advancing to Incident, Problem, and Change Management. You will also gain insights into supporting functions such as Knowledge Management, CMDB, Access Management, and Event Management—essential for IT stability and scalability. Each chapter builds progressively, bridging theory with real-world application, including ServiceNow use cases at every step.
By the end, you will understand ITSM theory, and gain practical skills to implement and optimize it with ServiceNow. Hence, whether you are an IT professional, administrator, or business leader, this book equips you to streamline workflows, reduce disruptions, and deliver IT services aligned with business goals.
Table of Contents
1. Introduction to IT Service Management
2. Introduction to ServiceNow
3. Introduction to Service Desk
4. Introduction to Service Request Management
5. Incident Management
6. Problem Management
7. Change Management
8. Other Supporting Modules
Index
