9781785880520
ServiceNow Cookbook
by: Ashish Rudra Srivastava
ISBN-10: 1785880527
ISBN-13: 9781785880520
Publication Date 出版日期: 2017-02-28
Print Length 页数: 376 Key Features
Solve problems and challenges encountered while implementing or using ServiceNow in your organization
Helps you build core administration,management,and maintenance skills to automate and orchestrate your IT environment
Comes with recipes to improve the way you design and create automated workflows
Book Description
ServiceNow is the ideal platform for you to create enterprise-level applications,giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow,letting you take on the best the platform offers you with the least amount of hassle.
Starting with the core configuration and management tasks,this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next,the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally,the book will drive you through the auditing and diagnosing aspects of ServiceNow.
By the end of this book,you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
What you will learn
Grasp the basics,such as entering and navigation,required to implement ServiceNow
Perform core configuration and management tasks
Use the ServiceNow plugins to manage development
Build and publish custom applications for service management
Design data-driven apps to connect with outside worlds by getting into Client and server scripting
Configure alerts and notifications and understand e-mail troubleshooting and watermarking
Build and configure reports to set up your dashboard as per the requirement
Create and configure workflow activities
About the Author
Ashish Rudra Srivastava is an ITIL and Service-Now Certified Professional who has assisted multiple global organizations in ITSM,CRM,BPM and Infrastructure Management implementations and solutions delivery. He holds a bachelor degree in Computer Science & Engineering and a dabbler at Artificial Intelligence,Big Data,Cloud & mobile application development,Enterprise architecture frameworks and ITSM applications. He works as a Service-Now consultant,developer and trainer and has trained numerous industry professionals in ITSM tools like Service Now,BMC Remedy and JIRA in administration,development and implementation areas. He is a strategic partner to clients in Insurance,Banking and Manufacturing domains.
His research interest lies in Artificial Intelligence based network security systems. He has propounded an innovative concept of PMA-Hardware utilising an indigenous framework called NFCL model. His research paper on this titled Hardware Based Total Secured Networks was published in IJFCC journal in 2012. http://www.ijfcc.org/papers/93-F0040.pdf.
You can find him on LinkedIn https://www.linkedin.com/in/ashishsrivastava03
Contents
Getting Started with Service-Now
Performing Core Configuration and Management Tasks
Building Data-Driven Application
Configuring Alerts and Notifications
Building and Configuring Reports
Creating and Configuring Workflow Activities
Auditing and Diagnosing Service-Now
主要特征
解决在您的组织中实施或使用ServiceNow时遇到的问题和挑战
帮助您构建核心管理，管理和维护技能，以自动化和协调您的IT环境
配有食谱，以改善您设计和创建自动化工作流程的方式
图书说明
ServiceNow是您创建企业级应用程序的理想平台，使borh请求者和实现者能够更好地查看和访问进程。随着这个标题，我们将引导您完成ServiceNow的世界，让您以最少的麻烦为您提供最好的平台。
本书从核心配置和管理任务开始，将帮助您构建数据驱动的应用程序，并且还将探索开发最佳实践。您将学习为用户设置电子邮件通知，并使用数据库视图进行报告。接下来，本书将引导您从工作流中创建各种任务，并向您展示如何充分利用ServiceNow中可用的工作流实用程序。最后，本书将带您浏览ServiceNow的审计和诊断方面。
在本书结尾处，您将立即获得适用的技能，以纠正在ServiceNow平台上遇到的日常问题。
你会学到什么
掌握实施ServiceNow所需的基础知识，如进入和导航
执行核心配置和管理任务
使用ServiceNow插件来管理开发
构建和发布用于服务管理的自定义应用程序
设计数据驱动的应用程序，通过进入客户端和服务器脚本来与外部世界连接
配置警报和通知，并了解电子邮件故障排除和水印
根据要求构建和配置报告以设置仪表板
创建和配置工作流活动
关于作者
Ashish Rudra Srivastava是ITIL和服务现在认证的专业人士，曾协助多个全球性组织进行ITSM，CRM，BPM和基础架构管理实施和解决方案交付。他拥有计算机科学和工程学士学位，并拥有人工智能，大数据，云计算和移动应用程序开发，企业架构框架和ITSM应用程序。他担任服务现在的顾问，开发人员和培训师，并在管理，开发和实施领域培训了许多行业专业人员，如ITSM工具，如现在服务，BMC Remedy和JIRA。他是保险，银行和制造领域客户的战略合作伙伴。
他的研究兴趣在于基于人工智能的网络安全系统。他利用一种称为NFCL模型的土着框架，提出了PMA-Hardware的创新概念。他的题为“硬件总安全网络”的研究论文发表在2012年IJFCC期刊上。http://www.ijfcc.org/papers/93-F0040.pdf。
你可以在他的LinkedIn https://www.linkedin.com/in/ashishsrivastava03找到他
目录
开始使用服务 – 现在
执行核心配置和管理任务
构建数据驱动应用程序
配置警报和通知
构建和配置报告
创建和配置工作流活动
审计和诊断服务 – 现在
