finelybook
Practical IT Service Management: A Concise Guide for Busy Executives
Author(s): B. S. Thejendra (Author)
- Publisher finelybook 出版社: It Governance Ltd
- Publication Date 出版日期: February 18, 2008
- Language 语言: English
- Print length 页数: 249 pages
- ISBN-10: 1905356390
- ISBN-13: 9781905356393
Book Description
Practical IT Service Management is a concise guide to implementing a professional technical service management structure in your organisation based on the international best practice framework, ITIL (IT Infrastructure Library). This framework is globally the most widely accepted approach to technical service management, and is developed based on input from several public and private sector organisations. This beginner’s book explains the basics of ITIL Version-3 and its implementation interpretation in an easy, self-study manner for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained in a concise manner with very few answers extending beyond a page. Practical and real-life examples with a little bit of humour are used throughout. This self-help book is designed to be a small stepping stone to the official books on ITIL published by OGC. ITIL® is a Registered Trademark of OGC (Office of Government Commerce, British Government, UK).
Editorial Reviews
About the Author
This book is written by Thejendra BS who is an internationally experienced IT manager based in Bangalore, India. He has over 17 years experience of technology roles including disaster recovery planning, business continuity planning, asset management, IT security and IT project implementation.
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