Oracle Digital Assistant: A Guide to Enterprise-Grade Chatbots
Authors: Luc Bors – Ardhendu Samajdwer – Mascha van Oosterhout
ISBN-10: 148425421X
ISBN-13: 9781484254219
Edition 版本: 1st ed.
Released: 2019-12-11
Print Length 页数: 301 pages
Book Description
Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies,including the Oracle Digital Assistant Cloud.
In the first part of the book,you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA,including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book,you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation,later enhancing that implementation with agents,multi-language support,and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech.
What You Will Learn
Design digital assistants to meet business requirements
Implement a great user experience for your digital assistants
Translate digital assistant design into real implementations
Build multi-language support into your assistants
Enhance digital assistants with webviews
Create custom components to extend feature sets
Part l.Foundations
1.Introduction to Oracle Digital Assistant
Part l.Design and User Experience
2.Designing a Conversational User Experience
3.Use Case
Part ll.Implementing Your Digital Assistant
4.Where Design and Implementation Meet
5.Going Through the Implementation Details
Part IV.Enhancing Your Digital Assistant
6.Exposing Your Digital Assistant over Channels
7.Supporting Multiple Languages in Your Digital Assistant
8.Using Webview Components
9.Building FAQs into Your Digital Assistant
Part V.Advanced Topics
10.Extending Your Digital Assistant with Custom Components
11.Adding Speech and Sentiment to Your Digital Assistant
