9781292080260
IT Strategy: Issues and Practices,Global Edition
by: James D. McKeen – Heather A. Smith
ISBN-10: 1292080264
ISBN-13: 9781292080260
Edition 版本: 3rd edition
Released: 2014-12-22
Pages: 368
IT Strategy: Issues and Practices,Third Edition provides a critical issues perspective that shows students how to deliver business value. As with the first two editions,this revision combines the insights of senior IT managers with academic research,bringing IT management to life and demonstrating how IT strategy plays out in contemporary business. This edition has been overhauled in order to reflect the most important issues facing IT managers today.
Contents
Section I Delivering Value with IT
Chapter 1 the IT Value Proposition
Chapter 2 Delivering Business Value through IT Strategy
Chapter 3 Making IT Count
Chapter 4 Effective Business–IT Relationships
Chapter 5 Business–IT Communication
Chapter 6 Effective IT Leadership
Section II IT Governance
Chapter 7 Effective IT Shared Services
Chapter 8 Successful IT Sourcing: Maturity Model,Sourcing Options,and Decision Criteria
Chapter 9 Budgeting: Planning’s Evil Twin
Chapter 10 Risk Management in IT
Chapter 11 Information Management: Stages and Issues
Section III IT-Enabled Innovation
Chapter 12 Technology-Driven Innovation
Chapter 13 When Big Data and Social Computing Meet
Chapter 14 Effective Customer Experience
Chapter 15 Business Intelligence: An Overview
Chapter 16 Technology-Enabled Collaboration
Section IV IT Portfolio Development and Management
Chapter 17 Managing the Application Portfolio
Chapter 18 IT Demand Management: Supply Management is Not Enough
Chapter 19 Technology Roadmap: Benefits,Elements,and Practical Steps
Chapter 20 Emerging Development Practices
Chapter 21 Information Delivery: Past,Present,and Future
IT Strategy Issues and Practices,3rd Global Edition 9781292080260.pdf
