Human-Driven Experience: The Battle for Trust in the Digital Age

Human-Driven Experience: The Battle for Trust in the Digital Age 1st Edition
by Robert Harles
Publisher: Wiley; 1st edition (October 10, 2022)
Language: English
Hardcover: 256 pages
ISBN-10: 1119812984
ISBN-13: 9781119812982
Book Description
Explore the human side of the latest digital technologies and trends
In Human-Driven Experience: The Battle for Trust in a Digital Age, veteran digital strategist delivers a must-read exploration of how to capture the attention of consumers whose tolerance for inauthenticity is at an all-time low. In the book, you’ll discover ways to harness the sometimes whiplash-inducing pace of change in the marketplace to accelerate innovation in your own organisation.
The author discusses the need for increased mobility between functional areas like information technology, digital and marketing and how privacy and security must become essential components of your brand's promise to consumers. You'll also find:
Strategies for creating end-to-end digital experiences that hit home with consumers
Techniques for rising above the ever-loudening din of inauthentic advertising and marketing that has made consumers increasingly sceptical of new and established brands
Incisive discussions of how data is becoming ever more targeted, identifiable and real-time – and what to do about it
Perfect for executives, managers and other business leaders, Human-Driven Experience is also a can't-miss resource for marketing, digital and IT professionals looking for ways to make sense of a consumer landscape that's been turned upside down by digital technologies.