In an era of tightening budgets and rising citizen expectations, government agencies must modernize or risk obsolescence. This book provides a comprehensive, hands-on roadmap for public sector leaders, architects, and developers to harness Microsoft Power Platform’s low-code and AI capabilities with Power Apps, Power Automate, Power BI, Power Pages, AI Builder, Copilot, and Dataverse. This book lays out the case for low-code modernization, demonstrates how to assess organizational readiness, and introduces governance and CoE best practices.

Readers will walk away with repeatable frameworks, proven templates, and scripts to accelerate digital transformation in any government setting to foster transparency, efficiency, and citizen-first service delivery.

What You Will Learn

• Core Platform Deep Dive: Unpacks each Power Platform component with architecture patterns, step-by-step tutorials, and design guidelines using official Microsoft icons.
• Sector-Specific Use Cases: Shares rich, real-world examples from licensing and permitting to emergency response coordination, complete with workflows, code samples, and architecture diagrams.
• Advanced AI & Copilot Integrations: Shows how to train custom AI models, implement Copilot–powered natural-language generation, and embed responsible AI with human-in-the-loop designs.
• Operational Excellence, ALM & the Road Ahead: Covers CI/CD pipelines, environment management, security/DLP policy enforcement, accessibility, and next-gen Copilot trends.

Who This Book is For

This book is for IT leaders, solution architects, citizen developers, line-of-business analysts, and public sector project managers looking to modernize government services. Readers should have some familiarity with Microsoft 365 or basic low-code.

Sarat Piridi is a Microsoft‑certified Solution Architect (Power Platform Solution Architect Expert, Azure Solutions Architect Expert, and Power Automate RPA Developer) with over 14 years of experience delivering enterprise‑grade, global‑scale automation. He led the Unified Premier project at Microsoft, handling up to one million support cases per day across North America and EMEA, and automated fiscal workflows for Cal OES. He has co‑authored five peer‑reviewed research papers, regularly speaks at industry conferences, and serves on technical advisory boards dedicated to public‑sector digital transformation.