Conversational AI: Chatbots that work
by: Andrew Freed
Publisher finelybook 出版社: Manning (October 12,2021)
Language 语言: English
Print Length 页数: 320 pages
ISBN-10: 1617298832
ISBN-13: 9781617298837
Book Description
Design,develop,and deploy human-like AI solutions that chat with your customers,solve their problems,and streamline your support services.
In Conversational AI,you will learn how to:
Pick the right AI assistant type and channel for your needs
Write dialog with intentional tone and specificity
Train your AI’s classifier from the ground up
Create question-and-direct-response AI assistants
Design and optimize a process flow for web and voice
Test your assistant’s accuracy and plan out improvements
Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers’ most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions,from coding process flows and training machine learning,to improving your written dialog.
Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions,classifying issues,and routing customers to the appropriate human staff. This book will show you how to build effective,production-ready AI assistants.
Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it,you’ll learn how to find training data,assess performance,and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center
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