Amplifying Voices in UX: Balancing Design and User Needs in Technical Communication

“Takes a hands-on approach to UX approaches and demonstrates that UX can be used at various levels of practice: methodological, pedagogical, institutional, etc. The chapters themselves really shine because they are all focused on a specific set of practices and how they can be applied. They are also very diverse, however, which academic practitioners of UX need.” — Guiseppe Getto, Mercer University
“Pushes technical and professional communication scholars to examine the more nuanced and marginalized issues that inherently arise in our work and our users’ everyday experiences … This collection, and individual chapters within it, would be useful for user experience courses, information design courses, ethics and technical communication or marketing, and intercultural communication.” – Kate Crane, Eastern Washington University

“Takes a hands-on approach to UX approaches and demonstrates that UX can be used at various levels of practice: methodological, pedagogical, institutional, etc. The chapters themselves really shine because they are all focused on a specific set of practices and how they can be applied. They are also very diverse, however, which academic practitioners of UX need.” – Guiseppe Getto, Mercer University